Support

Questions about tracking options? Email support@atesensoftware.com with the job ID, error code and what you expected. Avoid sending tokens or your full accounting files.

Fix a refused import

Download errors CSV, fix the named rows and use Change file or columns. Unknown categories must already exist in Xero; archived categories cannot be changed. Names must be nonblank, unique within their category and at most 100 characters. Up to 5,000 data rows per file, 4,000,000 UTF-8 bytes and 2,500 changed options per job. Exceeding a limit causes an explicit error; rows are never silently cut off.

Check a job

Open History, then Open result. Download result CSV for every row. Paused jobs continue when Xero’s allowance is available. Stop queued changes leaves options already changed in place. Check in Xero for rows marked NEEDS_REVIEW before trying another job.

Undo changes

Undo restores previous Name and Status for 30 days after completion, provided the option still matches the job result. New options are deleted on undo, or archived if they have been used since. Xero only archives options that have been used; a never-used option can only be deleted. Deleted options cannot be restored. Archive options when you want a reversible change.

Plans and connection

Manage billing is on Plan when billing is configured. Disconnect organisation removes tokens and encrypted plans immediately; job rows and audit codes remain for 12 months. To reconnect, use Connect Xero. The flow was checked end to end on Xero’s Demo Company on 29 October 2026; no customer organisation has been tested by us.