Refund policy
Updated 25 October 2026. A plan counts changed options, not previews. Paddle is the merchant of record and processes refunds.
Unused pass
The $39 pass (excl. VAT/sales tax) is refundable within 7 days of purchase if no tracking option has been changed since purchase. Once used it is not refundable.
Monthly plan
$19 per organisation per month, excl. VAT/sales tax. Cancel with Manage billing on Plan. Access continues to period end. We do not refund part of a monthly period that has begun.
Request a refund
Email support@atesensoftware.com from your purchase address with your Paddle receipt number. Mandatory consumer rights and Paddle buyer rights take precedence where they give you more protection.


